Terms of service for sneaker repair

1. Overview

Thank you for choosing Jerelle Lèon. By using our repair services, you agree to the following terms and conditions. These terms are intended to ensure transparency and understanding between you, the customer, and our shop.

2. Repair Service Expectations

While we aim to provide the highest quality repairs for your sneakers, it is important to note that:

  • No Guarantee of "Brand New" Condition: We strive to restore and repair your sneakers to their best possible condition. However, due to the wear and age of your sneakers, we cannot guarantee that they will appear "brand new" or free of all signs of previous use. Some wear marks, discoloration, and imperfections may remain after repair.

  • Repair Limits: Some damage, such as extreme scuffs, discoloration, or material degradation, may not be fully reversible or repairable. We will always communicate with you about what can and cannot be fixed.

  • Repair Results May Vary: Results may vary depending on the materials, damage, and the complexity of the repair. While we take great care in handling your sneakers, we cannot promise a "like new" appearance after the repair.

3. Sneaker Evaluation

  • Inspection and Estimate: Before proceeding with any repairs, we will inspect your sneakers and provide an estimate of the work required. If we find any additional issues during repair, we will contact you for approval before proceeding with further work.

  • Unforeseen Issues: In some cases, after beginning repairs, we may discover underlying issues that affect the outcome. If this occurs, we will inform you immediately of any changes to the estimate or repair scope.

4. Liability

  • Customer Responsibility: You are responsible for providing accurate information regarding your sneakers, including their condition and any prior repairs or treatments. We are not liable for any damages or wear that occurred before the repair.

  • Repair Risk: While we take all necessary precautions, we cannot be held liable for any damages that may occur during the repair process. Our team is trained in sneaker repair, but certain risks are inherent when working with pre-owned shoes.

5. Return Policy

  • Repair Satisfaction: We aim for your satisfaction, but if you are dissatisfied with the repair work, please notify us within [insert number] days of receiving your sneakers. We will review your concerns and, where appropriate, offer a rework or alternative solution.

  • No Refunds: Once the repair service has started, we do not offer refunds, as the cost covers labor and materials. If a repair is deemed unrepairable, we will return your sneakers to you without charging for the work performed.

6. Payment and Charges

  • Estimate Approval: The cost of repairs will be outlined in the estimate provided before work begins. You must approve the estimate before we start the repair.

  • Payment: Full payment for services rendered is due upon completion of the repair. We accept [list of payment methods].

7. Miscellaneous

  • Changes to Terms: We reserve the right to update or change these Terms of Service at any time. Any changes will be posted on our website or provided to you upon request.

  • Governing Law: These Terms of Service are governed by the laws of [Your Jurisdiction], and any disputes will be resolved within the appropriate court system.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.